Skip to content Dear User! We care about your privacy and want you to feel comfortable while using our services. Therefore, below we present you with the most important information about the principles of our processing of your personal data and cookies, which are used by our Store. This information has been prepared taking into account RODO, the General Data Protection Regulation.
OPEN HEAD LLC, a sole proprietorship doing business under the name OPEN HEAD LLC, registered with the State of Delaware, , 8 THE GREEN, SUIT A Street, 19901 Dover. If you wish to contact us regarding our processing of your personal data, please write to us at: info@peptideeurope.eu
You have the right to request: access to your personal data, including obtaining a copy of your data (Article 15 RODO or, if applicable, Article 13(1)(f) RODO), rectification (Article 16 RODO), deletion (Article 17 RODO), restriction of processing (Article 18 RODO), transfer of data to another controller (Article 20 RODO).
And also the right: to object at any time to the processing of your data: for reasons related to your particular situation – to the processing of personal data concerning you, based on Art. 6 paragraph. 1(f) of the RODO (i.e., on legitimate interests pursued by us), including profiling (Article 21(1) of the RODO); if personal data are processed for the purposes of direct marketing, including profiling, to the extent that the processing is related to such direct marketing (Article 21(2) of the RODO).
Contact us if you want to exercise your rights. You can object to our use of cookies (which you will read about below) in particular by using the appropriate settings on your browser. If you feel that your data is being processed unlawfully, you can file a complaint with the President of the Personal Data Protection Authority.
Below you will find detailed information about the processing of your data depending on your activities.
To what end? processing of your order
On what basis? Sales contract (Article 6(1)(b) RODO) Legal obligation, related to accounting, obliging us to process your personal data (Article 6(1)(c) RODO)
How long? for the duration of the aforementioned contract until the expiration of our legal obligation related to accounting In addition, your data will be processed until the expiration of the period in which it is possible to assert claims – either by you or by us (see the last table of this section for more information)
What happens if you don’t provide the data? you will not be able to place an order
To what end? Improving the quality of our services thanks to the feedback provided by users through the satisfaction survey service
On what basis? Our legitimate interest in processing your data for the purpose of conducting surveys of your satisfaction with our services (Article 6(1)(f) RODO)
How long? if you do not express your opinion – for a period of 30 days after you make a purchase or until we take into account your objection to processing; if, on the other hand, you express your opinion – until it is deleted or until we take into account your objection to processing* in addition, your data will be processed until the expiration of the period during which claims can be asserted – by you or by us (see the last table of this section for more information).
What happens if you don’t provide data? we will not take into account your opinion about our services in the work on their further development
To what end? Implementation of the contract for the provision of account services in the Store
On what basis? contract for the provision of services (Article 6(1)(b) RODO)
How long? for the duration of the aforementioned contract in addition, your data will be processed until the expiration of the period in which it is possible to assert claims – either by you or by us (see the last table of this section for more information)
What happens if you don’t provide data? you will not be able to create an account and use its functions, such as viewing order history or checking order status
To what end? handling your inquiries or requests
On what basis? a contract or actions taken at your request aimed at concluding a contract (Article 6(1)(b) RODO) – where your inquiry or request relates to a contract to which we are or may be a party our legitimate interest in processing your data for the purpose of communicating with you (Article 6(1)(f) RODO) – if your inquiry or request is not related to a contract
How long? for the duration of the contract that binds us or, if no contract is concluded, until the expiration of the redress period – see the last table of this section* until the expiration of the redress period – see the last table of this section – or until we take into account your objection to the processing* in addition, your data will be processed until the expiration of the period during which redress is possible – by you or by us (see the last table of this section for more information)
What happens if you don’t provide data? we will not have the opportunity to respond to your inquiry or request
For what purpose? direct marketing by displaying personalized advertisements (you can read more about this in the “Profiling” and “Cookies” sections of the Privacy Policy)
On what basis? Our legitimate interest in processing the data for the purpose stated above (Article 6(1)(f) RODO)
How long? Until the expiration or deletion of cookies used for marketing purposes by you*
What happens if you don’t provide the data? you will not receive suggestions for products or services in which you may be interested
To what end? analyzing the way you use and navigate the Store’s website in order to improve its functionality (you can read more about this in the “Analytical activities” and “Cookies” sections of the Privacy Policy)
On what basis? Our legitimate interest in processing the data for the purpose stated above (Article 6(1)(f) RODO)
How long? Until the expiration or deletion of cookies used for analytical purposes by you*
What happens if you don’t provide the data? we will not take into account the way you use and navigate the Store’s website in the development of the website
To what end? sending marketing information, especially special offers analyzing the effectiveness of the messages we send, in order to establish general principles for effective messaging in our business (you can read more about this in the “Analytics Activities” section of the Privacy Policy)
On what basis? Your consent to our marketing activities (Article 6(1)(a) RODO) our legitimate interest to process your data for the purpose stated above (Article 6(1)(f) RODO)
How long? until you withdraw your consent – remember, you can withdraw your consent at any time. Data processing remains lawful until you revoke your consent. until we take into account your objection to the processing furthermore, your data will be processed until the expiration of the period during which it is possible to pursue a claim – either by you or by us (see the last table of this section for more information)
What happens if you don’t provide the data? you will not receive our marketing materials, including information about our special offers
To what end? execution of the agreement to provide free newsletters and bonus digital content analysis of the effectiveness of the messages we send, in order to establish general principles for effective mailing and offering of free content in our business (you can read more about this in the “Analytical activities” section of the Privacy Policy)
On what basis? contract to provide free newsletter and bonus digital content (Article 6(1)(b) RODO) our legitimate interest to process data for the purpose stated above (Article 6(1)(f) RODO)
How long? for the duration of the aforementioned contract until we take into account your objection to the processing furthermore, your data will be processed until the period in which it is possible to assert claims – by you or us – has expired (see the last table of this section for more information)
What happens if you don’t provide the data? you will not receive information about the Store and our services; nor will you receive bonus free digital content
To what end? establishment, investigation or defense of possible claims related to the concluded contract or provided services
On what basis? Our legitimate interest in processing personal data for the purpose indicated above (Article 6(1)(f) RODO)
How long? Until the expiration of the statute of limitations for claims or until we honor your objection to the processing*.
What happens if you don’t provide the data? inability to establish, assert or defend claims
Depending on which is applicable in your case
If you choose to publish a comment, its content and your signature will be visible to other users of the Store. We do not disclose your email address to other users – unless you do so yourself.
We perform profiling within the Store – with respect to you, this will take place if you allow such actions. This profiling involves automatically assessing what products or services you might be interested in, using information about the content you view. As a result, advertisements for products or services displayed on the online services you use will be more tailored to you and your needs. The profiling we perform does not result in decisions that produce legal effects against you or affect you in a similarly significant way.
As part of the Store’s website, we conduct analytical activities to make it more intuitive and accessible – with respect to you, this will be done if you allow such activities. As part of the analysis, we will take into account how you navigate the Store – so, for example, how much time you spend on a particular subpage, or which places in the Store you click on. This will allow us to optimize the layout, appearance and content posted in the Store while we work on its development to improve its functionality. In addition, if you wish to receive marketing messages or newsletters from us, as well as the bonus of free digital content, we may analyze the effectiveness of our mailing. For example, we can see if and how it has affected activity in our Store. Such activities will help us establish general rules for sending such messages and for us to offer a free bonus in our business – for example, in terms of optimal sending hours or how to formulate effective content.
When processing your personal data, we use organizational and technical measures in accordance with applicable laws, including the use of SSL/TLS certificate connection encryption.
Our Store, like most websites, uses what is known as a “web browser”. cookies (cookies). These files:
are stored in the memory of your device (computer, phone, etc.); they do not cause changes in the settings of your device. In this Store, cookies are used for purposes:
statistical, marketing. To learn how to manage cookies, including how to disable them in your browser, you can refer to your browser’s help file. You can read more about it by pressing F1 in your browser. In addition, you will find relevant tips on the following subpages, depending on the browser you are using: Google Chrome, Opera, Safari, Mozilla Firefox, Microsoft Edge
We will not process cookies for more than 30 minutes after your last visit to the Store. Using the appropriate options of your browser, you can at any time: delete cookies, block the use of cookies in the future. In such cases, we will no longer process them.
We use external entities to support our operations. We entrust them with your data for processing – these entities process data only on our documented instruction. Below you will find a list of recipients of your data:
| ACTION | DATA RECIPIENT | TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION |
| any activity in connection with the Store | sales lead software provider | there is no room |
| being on the Store’s website with settings that allow for marketing activities | marketing service provider | there is no room |
| being on the Store’s website with settings that allow for analytics activities | entity enabling analytical activities on the site | there is no room |
| placing an order in the Store | payment provider | there is no room |
| the entity supplying the product to you | the entity supplying the product to you | there is no room |
| Provider of software to facilitate business operations (e.g. accounting software) | Provider of software to facilitate business operations (e.g. accounting software) | there is no room |
| Provider of standard office software (including email boxes) | Provider of standard office software (including email boxes) | there is no room |
| wholesale | wholesale | there is no room |
| accounting firm | accounting firm | there is no room |
| subscribing to the newsletter or consenting to the sending of marketing messages | entity providing newsletter or marketing emails | there is no room |
| your use of services provided to us in connection with the Store through social networks | social networks | there is no room |
| taking part in a satisfaction survey with our services or products | entities that allow you to post opinions about the Store or products and compare them | there is no room |
| making contact with us (e.g., asking a question) | Provider of standard office software (including email boxes) | there is no room |
And in addition: the relevant public authorities to the extent that we are required to share data with them
We pride ourselves on treating every customer, large or small, with the utmost respect.
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